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Shy's Place

THank you 

Thank you for choosing Shy's Place for your next dining experience.  We hope to answer any questions you may have with our reservation system below.

 It is our goal to provide our guests with the best dining experience possible. 

If you have any questions please contact us directly at the restaurant. 

Preparing Food


We are updating our capacity limits based on government mandates.

The City of Hamilton Public Health Services is currently in:

zone RED.

We recommend that you make a reservation before joining us. With a pre-existing limited capacity in addition to government-mandated capacity restrictions, we want to ensure we have a table available for you. Although we will always try to accommodate any guest who joins us, we may not be able to seat walk-in guests. We DO NOT have a waiting area should a table not be available.

Once seated at your table, please remain seated at all times unless you are using the washroom facilities. We do not allow mingling between tables of any kind.


Your reservation will only be considered confirmed once you have spoken directly to someone on our hostess team via phone, or through e-mail confirmation, or through TOCK. 


Please be sure to arrive at your scheduled reservation time. We are meticulously organizing our reservations to avoid any crowding at our main entrance / exit. As mentioned above, we do not have a waiting area available should you arrive early for your reservation and you may have to wait outdoors if your table is not ready for you.


We will happily hold your table for a maximum of 15 minutes.

After 15 minutes if we do not hear from you, you will be considered a no-show.
Please be sure to give us a call/ email if you are running late so we can do our best to accommodate you. 

please send all reservation requests to: [email protected]

*please do not leave reservation requests via voicemail 



All parties will be required to leave a credit card on file to confirm their reservation. 


There will be a $40 per person charge applied in the event of a no-show, change to number of guests, or cancellation with less than 24 hours notice.


The no-show charge will apply to same-day reservations as well.  

In the event that the presence of COVID symptoms among your party is why you cannot join us, we will issue you a gift card in the amount of the no-show fee for you to use at a later date.


In the event of a government lockdown, there would be no charge applied. 



All tables will be advised of a time line for dining. These timelines are as follows: 

All tables will be allotted 1.5 hours to dine.  

Timelines in place to allow us to accommodate as many guests as possible to join us, and to ensure we are able to have enough time to clean and reset tables without causing any crowding.



We will be open for INDOOR DINING as of Friday February 19th 2021.


All guests will be required to wear a face covering while indoors except when eating/drinking unless exempt as per The City of Hamilton By-law. 


We ask that you consider using your face covering whenever a member of our staff is at your table and unable to maintain a 6ft distance.



Please call us at 905-690-SHYS or email at [email protected] to inquire about reservations and table availability (even if its 10 minutes before you plan to arrive!) 


Let us know the date and time of your preferred reservation, the number of guests in your party, and any other important detail- the more we know- the more quickly we can get you booked in! 


Please ensure to include your phone number in all e-mail requests so our team can contact you promptly.


Get in Touch

Telephone:   905.690.7497 


Email:   [email protected]