Thank you for choosing Shy's Place for your next dining experience. We hope to answer any questions you may have with our reservation system below.
It is our goal to provide our guests with the best dining experience possible.
If you have any questions please contact us directly at the restaurant.
SHY'S PATIO IS CLOSED FOR THE SEASON
We are limiting the amount of guests in house and per table based on government restrictions for The City of Hamilton Public Health Services. We are currently in zone RED.
We recommend that you make a reservation before joining us. With a pre-existing limited capacity in addition to government-mandated capacity restrictions, we want to ensure we have a table available for you. Although we will always try to accommodate any guest who joins us, we may not be able to seat walk-in guests. We DO NOT have a waiting area should a table not be available.
Once seated at your table, please remain seated at all times unless you are using the washroom facilities. We do not allow mingling between tables at this time.
Your reservation will only be considered confirmed once you have spoken directly to someone on our hostess team via phone, or through e-mail confirmation.
Please be sure to arrive at your scheduled reservation time. We are meticulously organizing our reservations to avoid any crowding at our main entrance / exit. As mentioned above, we do not have a waiting area available should you arrive early for your reservation and you may have to wait outdoors if your table is not ready for you.
We will happily hold your table for a maximum of 15 minutes.
After 15 minutes we cannot guarantee your table will still be available. Please be sure to give us a call/ email if you are running late so we can do our best to accommodate you.
please send all reservation requests to
All parties will be required to leave a credit card on file to confirm their reservation.
There will be a $40 per person charge applied in the event of a no-show, change to number of guests, or cancellation with less than 24 hours notice.
The no-show charge will apply to same-day reservations as well.
In the event that the presence of COVID symptoms among your party is why you cannot join us, we will issue you a gift card in the amount of the no-show fee for you to use at a later date.
In the event of a government lockdown, there would be no charge applied.
As per Ontario recommendations as well as adapting a business model to help ensure our restaurant can succeed, all tables will be advised of a time line for dining. These timelines are as follows:
All tables will be allotted 1.5 hours to dine.
Please note these policies are in place to ensure we can allow the most amount of guests to join us, as well as ensure we have time to sanitize, organize and welcome all guests without crowding anyone in the restaurant.
You and your guests will be required to wear a face covering while indoors except when eating/drinking as per The City of Hamilton By-law.
We ask that you consider using your face covering whenever a member of our staff is at your table and unable to maintain a 6ft distance.
If you are medically exempt from wearing a face covering, we will happily offer you take out from our
Please call us at 905-690-SHYS or email at [email protected] to inquire about reservations and table availability (even if its 10 minutes before you plan to arrive!)
Let us know the date and time of your preferred reservation, the number of guests in your party, and any other important detail- the more we know- the more quickly we can get you booked in!
Please ensure to include your phone number in all e-mail requests so our team can contact you promptly.