FAQ

Please note that reservations are NOT accepted through this form, and these messages are not monitored daily. Please be sure to contact our team directly at eatatshys@gmail.com for any time-sensitive requests or for reservations.

Chat soon,

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Do you require reservations?

Reservations are encouraged. We will do our best to accommodate walk-ins whenever possible.
 

Do you do anything for birthdays?

We do not offer complimentary items/desserts, but please let us know of any special occasion so we can help you plan, and we can celebrate with you.
 

Can I bring my own wine?

We do not have a bring your own wine program/ corkage option. Our team will gladly guide you through our wine selections to help you find a great pairing for your service. 
 

Do you allow dogs?

We always welcome trained service animals. While we all love animals, we do not allow dogs/ pets that are not service animals in the restaurant or on the patio.
 

Do you have gluten-free options?

We have many gluten-free options. We have gluten-free fryers. We do carry all allergens in-house and can not guarantee no cross-contamination of particles.
 

How many guests can dine for standard dining?

We can accommodate a maximum of 10 guests for large parties. All parties of 11+ are organized as a private event. 

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Can I bring a cake?

We have a $20 flat rate cake fee. Please alert us in advance if you plan to bring a cake. 

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Do you have a kids' menu?

We love families and welcome everyone to join us. That being said, we are an adult-focused environment and require children to remain seated for their safety. Our kitchen will happily prepare a selection of child-friendly items. Your server can discuss the best options for you when you arrive!

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Do you have highchairs?

We have 2 highchairs that are available on a first-come, first-served basis.

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What is your cancellation policy?

We have a large party agreement that parties of 6-10 will need to review to confirm their booking. Contact our team for info! 
-> EATATSHYS@GMAIL.COM

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Are you wheelchair accessible?

Yes. We have a ramp on our patio that guests with mobility restrictions are able to use. Please be sure to alert us in advance of any mobility restrictions, as we have limited seating on our main floor. Our venue has two floors and a mix of high and low tables. 

 

Can I request a specific table?

We are happy to accept requests for areas/ tables in the restaurant, but do NOT guarantee any exact seating outside of confirmed mobility restriction reservations.

Team Shy's